Privacy Policy

1. Introduction and Scope

97jl Casino, operating through the domain 97jl.cam ("97jl," "we," "us," or "our"), is committed to protecting the privacy and security of personal information provided by users of our online gaming platform. This Privacy Policy describes how 97jl collects, uses, stores, shares, and protects personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations.

This Privacy Policy applies to all users ("you" or "user") who access or use the 97jl website, mobile applications, gaming services, and any related platforms or services we provide (collectively, the "Service"). By creating an account on 97jl, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We recognize that privacy is important to Filipino users of online gaming platforms. This Privacy Policy is designed to be transparent about what data we collect, why we collect it, how we use it, and what rights you have regarding your personal information. If you have questions or concerns about our privacy practices, please contact our Data Protection Officer using the contact information provided at the end of this document.

2. Information We Collect

2.1 Account Registration Information

When you create an account on the 97jl platform, we collect personal information necessary to establish your identity, verify your eligibility to use our services, and maintain your account security. This registration information includes:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• Email address (used for account communications and password recovery)
• Mobile phone number (for account verification and security notifications)
• Residential address including street, barangay, city/municipality, province, and postal code
• Username and encrypted password for account access
• Government-issued identification number (for age and identity verification purposes)
• Preferred language and currency settings

2.2 Financial and Payment Information

To process deposits, withdrawals, and other financial transactions on the 97jl platform, we collect payment-related information including:

• GCash account number and account holder name
• PayMaya account details for electronic wallet transactions
• Bank account information including bank name, account number, and account holder name for bank transfer transactions
• Transaction history including deposit amounts, withdrawal requests, and timestamps
• Billing address if different from residential address
• Payment method verification documents (bank statements, e-wallet screenshots) when required for security purposes

Please note that 97jl does not store complete credit card numbers or CVV codes. Payment processing for credit/debit card transactions (where available) is handled by PCI-DSS compliant third-party payment processors who maintain separate security protocols for sensitive financial data.

2.3 Identity Verification Documents

In accordance with Philippine anti-money laundering regulations and our commitment to preventing underage gambling, 97jl collects identity verification documents including:

• Government-issued photo identification (Philippine Passport, Driver's License, Unified Multi-Purpose ID, Postal ID, or other PAGCOR-accepted identification)
• Proof of address documents (utility bills, bank statements, or government correspondence showing your current address)
• Selfie photographs holding your identification document for facial verification
• Source of funds documentation for large transactions or when required by regulatory compliance

2.4 Gaming and Usage Data

When you use the 97jl platform, we automatically collect information about your gaming activities and platform usage, including:

• Games played, bet amounts, win/loss records, and gameplay timestamps
• Session duration and frequency of platform access
• Device information (device type, operating system, browser type and version)
• IP address and geolocation data (to verify you are accessing from the Philippines)
• Browsing activity on the 97jl platform including pages viewed and features used
• Communication history with customer support including chat transcripts and email correspondence
• Bonus usage, promotional offer participation, and loyalty program activity

2.5 Technical and Analytics Data

To maintain platform security, improve user experience, and diagnose technical issues, 97jl collects technical data through cookies and similar tracking technologies:

• Browser cookies and local storage data
• Device identifiers and advertising IDs
• Network information and connection data
• Error logs and diagnostic data
• Platform performance metrics and loading times

3. How We Use Your Information

3.1 Service Provision and Account Management

97jl uses your personal information primarily to provide, maintain, and improve our online gaming services. Specific uses include creating and managing your user account, processing your registration and identity verification, authenticating your login credentials, maintaining account security, processing deposits and withdrawals, calculating and distributing gaming winnings, managing your account balance and transaction history, and communicating important account-related information such as password resets, security alerts, and policy updates.

3.2 Legal and Regulatory Compliance

As an online gaming operator serving Filipino players, 97jl is subject to various legal and regulatory requirements. We use your information to verify that you meet the minimum legal age of 21 years for gambling activities, confirm that you are physically located within the Philippines when accessing our services, comply with anti-money laundering regulations and suspicious transaction reporting requirements, respond to lawful requests from government authorities and regulatory bodies, prevent fraud, identity theft, and other illegal activities, enforce our Terms and Conditions and other policies, and maintain records required by Philippine gaming regulations.

3.3 Customer Service and Support

Your personal information enables 97jl to provide responsive customer support by responding to your inquiries through live chat, email, or phone channels, resolving technical issues and account problems, investigating and addressing complaints, providing assistance with deposits, withdrawals, and gameplay questions, and maintaining records of support interactions for quality assurance and training purposes.

3.4 Responsible Gaming Implementation

97jl takes responsible gaming seriously and uses your data to implement protective measures including monitoring gaming patterns that may indicate problem gambling behavior, enforcing deposit limits, loss limits, and session time limits you have set, processing self-exclusion requests and maintaining exclusion periods, providing access to responsible gaming resources and support information, and identifying potential underage gambling attempts.

3.5 Marketing and Promotional Communications

With your consent, 97jl may use your contact information to send promotional communications about new games, bonuses, tournaments, special events, and loyalty program rewards tailored to your gaming preferences and history. You have the right to opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in promotional emails.

4. How We Share Your Information

4.1 Service Providers and Business Partners

97jl shares limited personal information with trusted third-party service providers who perform essential functions on our behalf. These include payment processors (GCash, PayMaya, banks, and other financial institutions) who process deposits and withdrawals, game providers and software developers who supply gaming content on our platform, identity verification services that confirm your age and identity, cloud hosting providers who maintain our technical infrastructure, customer support platforms that help us communicate with users, marketing and analytics services that help us understand and improve user experience, and fraud prevention and security services that protect against unauthorized access and suspicious activities.

All third-party service providers are contractually required to maintain the confidentiality and security of your personal information and are prohibited from using your data for purposes other than providing services to 97jl. We conduct due diligence on service providers to ensure they implement appropriate data protection measures.

4.2 Legal and Regulatory Disclosure

97jl may disclose your personal information when legally required or when necessary to protect our rights and the safety of our users. Disclosure circumstances include compliance with valid legal processes such as subpoenas, court orders, or regulatory inquiries, cooperation with law enforcement investigations of suspected illegal activities, protection of 97jl's legal rights in disputes or litigation, enforcement of our Terms and Conditions against users who violate platform rules, compliance with anti-money laundering reporting requirements to the Anti-Money Laundering Council (AMLC), and response to emergency situations involving threats to personal safety.

4.3 Business Transfers

In the event that 97jl undergoes a business transaction such as a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify users via email and prominent notice on our website of any such change in ownership or control of personal information, and we will require the receiving party to continue honoring the commitments made in this Privacy Policy.

4.4 Aggregate and Anonymized Data

97jl may share aggregate statistical data and anonymized information that does not identify individual users for business purposes including industry research and analysis, platform performance reporting, marketing and promotional purposes, and sharing with business partners and affiliates. This anonymized data cannot be used to identify you personally.

5. Data Security Measures

97jl implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security protocols include:

• Industry-standard SSL/TLS encryption for all data transmission between your device and our servers
• Secure data storage with encryption at rest for sensitive personal and financial information
• Multi-factor authentication options for enhanced account security
• Regular security audits and vulnerability assessments by independent cybersecurity firms
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Comprehensive security training for all 97jl staff handling personal information
• Network security measures including firewalls, intrusion detection systems, and DDoS protection
• Regular backup procedures to prevent data loss from technical failures
• Incident response procedures to address potential security breaches promptly

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. Users also bear responsibility for maintaining account security by creating strong passwords, not sharing login credentials, logging out after sessions on shared devices, and promptly reporting any suspected unauthorized account access to 97jl support.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and 97jl's commitment to transparency, Filipino users have the following rights regarding their personal information:

Right	Description
Right to Access	You may request a copy of the personal information 97jl holds about you, including account details, transaction history, and verification documents.
Right to Correction	You may request correction of inaccurate or incomplete personal information in your 97jl account through account settings or by contacting support.
Right to Deletion	You may request deletion of your personal data subject to 97jl's legal obligations to retain certain records for regulatory compliance purposes.
Right to Object	You may object to certain processing of your personal information, particularly for marketing purposes, at any time through your account settings.
Right to Data Portability	You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Withdraw Consent	Where processing is based on consent, you may withdraw consent at any time, though this will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided below. We will respond to your request within 15 days as required by Philippine data protection law.

7. Data Retention

97jl retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active account information retained for the duration of your account plus 5 years after account closure for regulatory compliance
• Transaction records and financial data retained for 5 years after the transaction date to comply with anti-money laundering regulations
• Identity verification documents retained for 5 years after account closure as required by Philippine gaming regulations
• Customer support communications retained for 3 years for quality assurance and dispute resolution purposes
• Marketing consent records retained for 2 years after consent withdrawal to document compliance with data protection requirements

After the applicable retention period expires, 97jl securely deletes or anonymizes personal information in accordance with our data retention and destruction procedures.

8. International Data Transfers

97jl primarily operates within the Philippines and stores data on servers located in or near the Philippines. However, some of our service providers and technical infrastructure may be located outside the Philippines, resulting in international transfer of personal data. When we transfer data internationally, we ensure that appropriate safeguards are in place through contractual commitments requiring service providers to maintain data protection standards equivalent to those required by Philippine law, technical security measures including encryption for data in transit and at rest, and regular audits of international service providers' data protection practices.

9. Children's Privacy

The 97jl platform is strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from an individual under 21, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to 97jl should contact us immediately so we can remove the information.

10. Changes to This Privacy Policy

97jl reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify users through email to the address associated with your account and by posting a prominent notice on the 97jl website for at least 30 days prior to the changes taking effect. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Your continued use of the 97jl Service after policy changes take effect constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or 97jl's data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat on the 97jl website
• General Inquiries: [email protected]

If you believe your privacy rights have been violated or you are dissatisfied with how 97jl has handled your personal information, you have the right to file a complaint with the National Privacy Commission of the Philippines.